There will be no support given via e-mail anymore. It’s simply an outdated way for communication and the back and forth takes up too much time. Please join our telegram group! You can download telegram on your device below:

Telegram for Windows
Telegram for Apple Users
Telegram for Android Users

After downloading, click this link to join: VaderStream.Shop Support Group

Telegram Rules

1. When reporting an issue, always includ your Order Number.
2. Read the pinned post before chatting.
3. Use the template in the pinned post when reporting an issue.
4. Do not message admins privately. You may tag them in the chat.

Failure to adhere to any of the rules may result in your account being muted.

Is your question answered below?

Please make sure your email includes your username so we can refresh the account. This usually fixes the issue. If it does not fix the problem, you most likely need a VPN (for example, IPVanish or Nord VPN). Make sure you are typing in the correct username & password combination. The details are case-sensitive.

You can add up to 5 MAC addresses in your account by going to http://vaders.tv, clicking account preferences, then scrolling to the bottom. NOTE: If you add 5 MAC addresses, you will not be able to use other devices because you will be at the max device limit. A max of 4 addresses is recommended.

Things that can cause buffering: a slow internet connection (test at http://speedtest.net), a slow device that is hogging memory, your provider throttling Vader Streams (fix by using a VPN), being connected to a slow server in Vader Streams (fix by going into the Vader settings menu, click server, then choose a server close to you).

Enable categories: Go into Vader Streams app/web player, click Settings/Preferences, click Enabled Categories, then enable the check box for the category you would like to enable.

You can renew your account by going to http://vaderstream.shop/products and purchasing any account extension package. Renewals extend your account. For example, if you have 10 days left and purchase a 1 month renewal, you now have 1 month and 10 days on your account.

Please refer to this page for our M3U playlist URLs: Click here.

You can use your account on up to 5 devices and 3 IP addresses at the same time. The devices/IP addresses are not locked. You can use different devices as long as you don’t stream on more than 5 at a time.

Due to heavy load, accounts can take up to 24 hours to be processed. This is usually quicker. You should get a 2nd email when your order is complete. If you do not, please check your junk mail. If you get no email at all after 24 hours, email support@vaders.store for assistance.

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